Questions 19 to 22 are based on the conversation you have just heard.
　　19. A) The hotel clerk had put his reservation under another name.
　　B) The hotel clerk insisted that he didn’t make any reservation.
　　C) The hotel clerk tried to take advantage of his inexperience.
　　D) The hotel clerk couldn’t find his reservation for that night.
　　20. A) A grand wedding was being held in the hotel.
　　B) There was a conference going on in the city.
　　C) The hotel was undergoing major repairs.
　　D) It was a busy season for holiday-makers.
　　21. A) It was free of charge on weekends.
　　B) It had a 15% discount on weekdays.
　　C) It was offered to frequent guests only.
　　D) It was 10% cheaper than in other hotels.
　　22. A) Demand compensation from the hotel.
　　B) Ask for an additional discount.
　　C) Complain to the hotel manager.
　　D) Find a cheaper room in another hotel.
　　答案：
　　19. C) The hotel clerk tried to take advantage of his inexperience.
　　20. B) There was a conference going on in the city.
　　21. A) It was free of charge on weekends.
　　22. C) Complain to the hotel manager.
　　原文：
　　Conversation One:
　　M: Hello, I have a reservation for tonight.
　　W: Your name, please.
　　M: Nelson, Charles Nelson.
　　W: Ok, Mr. Nelson. That’ s a room for five and...
　　M: But excuse me, you mean a room for five pounds? I didn’ t know the special was so good.
　　W: No, no, hold no-according to our records, a room for 5 guests was booked under your name.
　　M: No, no---hold on. You must have two guests under the name.
　　W: Ok, let me check this again. Oh, here we are.
　　M:Yeah?
　　W: Charles Nelson, a room for one for the 19th...
　　M: Wait, wait. It’ s for tonight, not tomorrow night.
　　W: Em..., I don’ t think we have any rooms for tonight. There’ sa conference going on in town and---er, let’ s see...yeah, no rooms.
　　M: Oh, come on! You must have something, anything!
　　W: Well, let---let me check my computer here...Ah!
　　M: What?
　　M: Oh, come on! You must have something, anything!
　　W: There has been a cancellation for this evening. A honeymoon
　　suite is now available.
　　M: Great, I’ II take it.
　　W: But, I ’II have to charge you 150 pounds for the night.
　　M: What? I should have a discount for the inconvenience!
　　W: Well, the best I can give you is a 10% discount plus a ticket for a
　　free continent breakfast.
　　M: Hey, isn’ t the breakfast free anyway?
　　W: Well, only on weekends.
　　M: I want to talk to the manager.
　　W: Wait, wait, wait...Mr. Nelson, I think I can give you an additional 15% discount...
　　19. What’ stheman’ s problem?
　　20. Why did the hotel clerk say they didn’ t have any rooms for that night?
　　21. What did the clerk say about the breakfast in the hotel?
　　22. What did the man imply he would do at the end of the conversation?

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