2013年英语四级考试每日一练(8月22日)
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完型
1. 83.
A．essential
B．primitive
C．prior
D．major
2. 63. Linda Waite’s studies support the idea that _________.
[A] older men should quit smoking to stay healthy
[B] marriage can help make up for ill health
[C] the married are happier than the unmarried
[D] unmarried people are likely to suffer in later life
3. 请在（56）处填上答案。
4. 听录音，回答12-63题：
A．She copied another course guide.
B．She decided to skip class.
C．She went to the library instead.
D．She shared a friend's course guide.
翻译题
5.
6. They took effective measure to __________(防止有毒气体的泄漏)．
7. 根据下列材料请回答{TSE}题：
High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide t frequent their competitors, according to a study jointly conducted by Verde group and Wharton school
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance climinated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who're responsive and friendly are more likely to smooth over issues than those who aren't so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the worlD．Retailers are hard-pressed to improve when they have no idea what is wrong.
注意：此部分试题请在答题卡2上作答
Why are store managers often the last to hear complaints?
A．Most customers won't bother to complain even if they have had unhappy experiences.
B．Customers would rather relate their unhappy experiences to people around them.
C．Few customers believe the service will be improved.
D．Customers have no easy access to store managers.
8.
写作
9. For this part you are allowed 30 minutes to write a short essay entitled Should Smoking Be Banned in Public Places You should write at least l20 words following the outline given below．
1．近年来越来越多的公共场所禁烟
2．这项举措在受到拥护的同时也引发了争议
3．你的看法
Should Smoking Be Banned in Public Places?
10. The more exercise you take, ____ .（你越不大可能感冒）
1. 83.
A．essential
B．primitive
C．prior
D．major
2. 63. Linda Waite’s studies support the idea that _________.
[A] older men should quit smoking to stay healthy
[B] marriage can help make up for ill health
[C] the married are happier than the unmarried
[D] unmarried people are likely to suffer in later life
3. 请在（56）处填上答案。
4. 听录音，回答12-63题：
点击播放
A．She copied another course guide.
B．She decided to skip class.
C．She went to the library instead.
D．She shared a friend's course guide.
翻译题
5.
6. They took effective measure to __________(防止有毒气体的泄漏)．
7. 根据下列材料请回答{TSE}题：
High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide t frequent their competitors, according to a study jointly conducted by Verde group and Wharton school
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance climinated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who're responsive and friendly are more likely to smooth over issues than those who aren't so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the worlD．Retailers are hard-pressed to improve when they have no idea what is wrong.
注意：此部分试题请在答题卡2上作答
Why are store managers often the last to hear complaints?
A．Most customers won't bother to complain even if they have had unhappy experiences.
B．Customers would rather relate their unhappy experiences to people around them.
C．Few customers believe the service will be improved.
D．Customers have no easy access to store managers.
8.
写作
9. For this part you are allowed 30 minutes to write a short essay entitled Should Smoking Be Banned in Public Places You should write at least l20 words following the outline given below．
1．近年来越来越多的公共场所禁烟
2．这项举措在受到拥护的同时也引发了争议
3．你的看法
Should Smoking Be Banned in Public Places?
10. The more exercise you take, ____ .（你越不大可能感冒）
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