Passage Two
　　Questions 29 to 31 are based on the passage you have just heard.
　　29.A) Whether they should take the child home.
　　B) What Dr. Meyer’s instructions exactly were.
　　C) Who should take care of the child at home.
　　D) When the child would completely recover.
　　30.A) She encourages them to ask questions when in doubt.
　　B) She makes them write down all her instructions.
　　C) She has them act out what they are to do at home.
　　D) She asks them to repeat what they are supposed to do.
　　31.A) It lacks the stability of the printed word.
　　B) It contains many grammatical errors.
　　C) It is heavily dependent on the context.
　　D) It facilitates interpersonal communication.
　　[原文]
　　In her early days as an emergency room physician, Doctor Joanna Myer treated a child who had suffered a second degree burn. After the child had been treated and was being prepared for discharge, Doctor Myer talked to the parents about how they should care for the child at home. Also listening to her were a half a dozen other family members. A few hours later, when she came to say goodbye, the family asked her to settle an argument they’d been having over exactly what advice she had given. "As I talked to them, I was amazed." she said, "All of them had heard the simple instructions I have given just a few hours before, but they have three or four different versions. The most basic details were unclear and confusing. I was surprised, because these were intelligent people." This episode gave Doctor Myer her first clue to something every doctor learns sooner or later—most people just don’t listen very well. Nowadays, she says she repeats her instructions, and even conducts a reality check with some patients. She asks them to tell her what they think they are supposed to do. She also provides take-home sheets which are computer printouts tailored to the patients’ situation. Doctor Myer’s listeners are not unusual. When new or difficult material is presented, almost all listeners are faced with the challenge because human speech lacks the stability and permanence of the printed word. Oral communication is fast-moving and impermanent.
　　Questions:
　　29. What did the child’s family members argue about in the hospital?
　　30. What does Doctor Myer do to insure her patients understand her instructions?
　　31. What does the speaker say about human speech?
　　[答案解析]
　　29．B
　　细节题。本题询问孩子的亲属在为什么而争论，原文提到the family asked her to settle an argument they’d been having over exactly what advice she had given．(亲属就医生到底讲过什么建议争论不休，问医生如何解决。)A是说他们能否把小孩带回家；C是说在家里应由谁来照顾小孩；D是说小孩什么时候能彻底康复。这些都与原文不符，因此B是正确答案。
　　30．D
　　细节题。本题询问Myer医生怎么样确定病人完全明白了自己的建议。文章中提到She asks them to tell her what they think they are supposed to do．(她要求病人告诉她他们该怎么做。)tell her对应D选项中的repeat，即再讲一遍。A是说鼓励他们提出疑问；B是说让他们把医嘱写下来；C是说要他们演示一下要在家做什么，这些都与原文不符。因此D为正确答案。
　　31．A
　　推理判断题。本题询问作者对于口语交流(human speech)的看法。答案出现在结尾处，原文human speech lacks the stability and permanence of the printed word(讲话缺少书面文字的稳定性和持久性)。 A选项几乎与原文一致。B是说它有很多语法上的错误；C是说它过于依赖于上下文联系；D是说它有助于人际交往，这些都与原文不符。因此A为正确答案。

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