Passage Three
　　32. A) Job security.
　　B) Good labour relations.
　　C) Challenging work.
　　D) Attractive wages and benefits.
　　33. A) Many tedious jobs continue to be done manually.
　　B) More and more unskilled workers will lose jobs.
　　C) Computers will change the nature of many jobs.
　　D) Boring jobs will gradually be made enjoyable.
　　34. A) Offer them chances of promotion.
　　B) Improve their working conditions.
　　C) Encourage them to compete with each other.
　　D) Give them responsibilities as part of a team.
　　35. A) They will not bring real benefits to the staff.
　　B) They concern a small number of people only.
　　C) They are arbitrarily set by the administrators,
　　D) They are beyond the control of ordinary workers.
　　答案
　　32、【听音指导】预览选项中的关键词job security，labor relation，work，和wages and benefits可知，此篇短文主旨与工作有关，可初步推测与人们对工作的满足感有关。
　　【正确项分析】此题问的是主题，到底什么可以真正激励员工好好工作呢。原文Motivators, in contrast, include things such as having a challenging and interesting job, recognition and responsibility，连接词in contrast附近出现了答案，意为起到激励作用的东西包括工作的挑战性和趣味性，以及工作中需承担的责任即终获得的认可。所以选选项C，即挑战性的工作。
　　【干扰项分析】原文首句虽谈及选项A、B、D各项内容，但是but转折后全盘否定but one expert, Frederick Herzberg argued that such conditions do not motivate workers。故可全部排除。
　　33、【听音指导】从选项内容可知，本题考查的是工作的性质，应注意关键提示词—tedious，unskilled and lose job，computer和boring and enjoyable。
　　【正确项分析】此题问到作者对电脑信息时代总结了什么。从原文中However, even with the development of computers and robotics, there’re always plenty of boring, repetitive and mechanical jobs and lots of unskilled people who have to do them.，连接词however后出现了答案。意为，尽管电脑和机器人技术不断发展，还是存在无聊的、重复的、机械性的工作，需要人力完成，对应到正确答案A选项中的tedious以及manually。
　　34、【听音指导】此题为一细节题。选项B与其他三项明显不同，可初步排除。听音时，注意选项中的promotion，compete和team。
　　【正确项分析】原文中激励超市员工工作是个案，但是问题本身针对的是总结性的答案。即出现在for example前的总结句：Give them some responsibilities, not as individuals, but as a part of a team。but后强调的是team，正确答案为选项D。
　　原文
　　Passage 3
　　It’s logical to suppose that things like good labor relations, good working conditions, good wages and benefits and job security motivate workers, but one expert, Fredrick Herzberg argued that such conditions do not motivate workers. They are merely satisfiers. Motivators, in contrast, include things such as having a challenging and interesting job, recognition and responsibility. However, even with the development of computers and robotics, there’re always plenty of boring, repetitive and mechanical jobs and lots of unskilled people who have to do them. So how do mangers motivate people in such jobs? One solution is to give them some responsibilities, not as individuals, but as a part of a team. For example, some supermarkets can buy office stuff to people who fill the shelves, and the people who work at the check out into a team, and let them decide what product lines to stock, how to display them and so on. Many people now talk about the importance of a company’s shared values or culture with which all the staff can identify, for example, being the best hotel chain, or making the best, the most user-friendly or the most reliable products in a particular field. Such values are more likely to motivate workers than financial targets which automatically only concern a few people. Unfortunately, there’s only a limited number of such goals to go around and by definition, not all the competing companies in that industry can seriously plan to be the best.
　　Questions 32 to 35 are based on the passage you have just heard.
　　Q32: What can actually motivate workers according to Fredrick Herzberg?
　　Q33: What does the speaker say about jobs in the computer era?
　　Q34: What do some supermarkets do to motivate their employees?
　　Q35: Why does the speaker say financial targets are less likely to motivate workers?
　　

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