2009年12月大学英语四级考试真题及答案(word版)
26. 根据短文，科学家曾相信什么?采集者退散
27. 科学家们发现关于木卫二的什么信息?
28. 近，科学家就生命的形成了解到什么?
Passage Two
篇章结构
本篇讲述医生发现用纸记录下的东西比口语交流的信息更加准确和稳定。问题源自一位医生在对一个孩子的家庭口述交待了出院后的注意事项之后，发现这些亲属们竟然记不清到底医生讲了些什么，于是医生决定在以后交待注意事项的时候要把这些内容全印成纸质的东西，因为纸质的东西比口语更可靠。
词汇点拨
suffer v. 遭受;confusing a. 令人迷惑的;episode n. 插曲;version n. 版本;challenge v. 挑战
话题词汇
context n. 上下文
physician n. 内科医生
recover v. 恢复
stability n. 稳定性
act out 表演出来
emergency room 急诊室
oral communication 口头交际
tailored to 定制的
难句解析
1. Also listening to her were a half a dozen other family members.
【解析】此句为倒装句，强调listening to her，主语为a half a dozen other family members。正常语序为：A half a dozen other family members were also listening to her.
2. All of them had heard the simple instructions I have given just a few hours before, but they have three or four different versions.
【解析】本句两分句由连词but连接，had heard为过去完成时，表示在家人问玛雅医生之前就发生了此动作。I have given just a few hours before做定语修饰the simple instructions，省略连接词that。
试题详解
29. A) Whether they should take the child home. A) 他们是否应该将孩子带回家。
B) What Dr. Mayer’s instructions exactly were. B) 玛雅医生的医嘱到底是什么。
C) Who should take care of the child at home. C) 谁在家照顾孩子。
D) When the child would completely recover. D) 什么时候这个孩子能完全恢复。
【听音指导】浏览四个选项，应注意到都为wh-开头的疑问词，且提到了医生和孩子，take care of 以及recover，可初步推测此题涉及的场景为医院，病人为孩子。
【正确项分析】问题为孩子的家人因为什么而争论，原文为the family asked her to settle an argument they’d been having over exactly what advice she had given，意为亲属们就医生到底讲过什么建议争论不休，问医生如何解决。选项B中的instructions与原文的advice同义，选项B正确。
30. A) She encourages them to ask questions when in doubt. A) 她鼓励他们拿不准时就提问题。
B) She makes them write down all her instructions. B) 她让他们记下她的医嘱。
C) She has them act out what they are to do at home. C) 她让他们把将在家里做的事情表演出来。
D) She asks them to repeat what are supposed to do. D) 她让他们复述要做的事。
【听音指导】由题的选项可很有把握地推测she指代的是Doctor Myer，而与医生相对的多半为病人。注意关键词ask question，write down，act out和repeat。
【正确项分析】玛雅医生如何确定病人完全明白了自己的建议呢?原文为She asks them to tell her what they think they are supposed to do，原文的 tell her与选项D中的关键词repeat一致，选项D为正确答案，
31. A) It lacks the stability of the printed word. A) 它缺乏印刷体的稳定性。
B) It contains many grammatical errors. B) 它包含许多语法错误。
C) It is heavily dependent on the context. C) 它十分依赖上下文语境。
D) It facilitates interpersonal communication. D) 它有助于人际交往。
【听音指导】本题为短文后一题，应在文章后出现。需要注意关键字stability，errors，context和communication。
【正确项分析】此题是典型的篇章问题考法。答案出现在结尾处，问题是作者对于人类口语交流 (human speech) 总结了什么。原文为human speech lacks the stability and permanence of the printed word，与选项A一致。
原文及译文
In her early days as an emergency room physician, Doctor Joanna Mayer treated a child who had suffered a second degree burn. After the child had been treated and was being prepared for discharge, Doctor Mayer talked to the parents about how they should care for the child at home. Also listening to her were a half a dozen other family members. A few hours later, when she came to say goodbye, the family asked her to settle an argument they’d been having over exactly what advice she had given. “As I talked to them, I was amazed.” she said, “All of them had heard the simple instructions I have given just a few hours before, but they have three or four different versions. The most basic details were unclear and confusing. I was surprised, because these were intelligent people.” This episode gave Doctor Mayer her first clue to something every doctor learns sooner or later---- most people just don’t listen very well.
Nowadays, she says she repeats her instructions, and even conducts a reality check with some patients. She asks them to tell her what they think they are supposed to do. She also provides take-home sheets which are computer printouts tailored to the patients’ situation. Doc. Mayer’s listeners are not unusual. When new or difficult material is presented, almost all listeners are faced with a challenge because human speech lacks the stability and permanence of the printed word. Oral communication is fast-moving and impermanent.
29. What did the child’s family members argue about in the hospital?来源：考试大
30. What does Doc. Mayer do to insure her patients understand her instructions?
31. What does the speaker say about human speech?
乔安娜•玛雅是一名急诊室医生。早年，她曾医治了一名二度烧伤的孩子。这个孩子接受完治疗准备出院时，玛雅医生告诉孩子父母在家如何照顾孩子，在场的还有六位家庭其他成员。几小时后，当她来与孩子再见的时候，孩子一家请她解决争论，他们一直争论她的医嘱到底是什么。“因为我已经告诉过他们，所以我很惊讶。”她说，“他们所有的人都在短短几小时前听到了我给出的简单的医嘱，但是他们有三、四个不同的版本。基本的细节都不清楚且很困惑。我很吃惊，因为这些是聪明人。”这一段插曲给了玛雅医生个线索，而这迟早每个医生都会懂得，即大多数人听的不准确。
如今，玛雅说她反复重复医嘱，甚至对一些病人进行现场核查。她要他们告诉她他们应该做的事。她还根据病人的情况提供可带回家的打印文本。玛雅医生的听众都是正常人。当面对新资料或难度较大的资料时，几乎所有的听众都会面临挑战，因为人类口语缺乏书面文字的稳定性和性。口头交流速度快但持续时间短。
29. 孩子的家庭成员在医院里争论的是什么?
30. 为确保病人明白她的医嘱，玛雅医生做了什么?
31. 说话者如何评述人类口语?
Passage Three
篇章结构
此篇讲的是商务工作中对员工的激励机制。主要内容为公司对员工的激励机制并非是人们通常以为的工资或者工作环境，而是工作中的挑战。
词汇点拨
challenging a. 挑战性的;logical a. 合理的;manually ad. 手动地;identify v. 认同;tedious a. 单调的，沉闷的
话题词汇
arbitrarily ad. 专横地
mechanical a. 机械的
robotics n. 机器人学
by definition 当然
job security 职业安全感
labor relations 劳资关系
难句解析
1. It’s logical to suppose that things like good labor relations, good working conditions, good wages and benefits and job security motivate workers, but one expert, Frederick Herzberg argued that such conditions do not motivate workers.
【解析】此句结构是由转折连词but引导的两个分句。前面一个分句中，it做形式主语，后面的不定式to suppose是真正主语。That引导宾语从句，介词like以及其引导内容做things的后置定语。后面一个分句中，one expert 与Frederick Herzberg为同位语，that后引导宾语从句。
2. However, even with the development of computers and robotics, there’re always plenty of boring, repetitive and mechanical jobs and lots of unskilled people who have to do them.
【解析】本句主句为there be 句型，常见的短语with the development of作时间状语，意为“随着……的发展”。jobs和people为表语，三个并列形容词boring， repetitive 和 mechanical一起修饰jobs，who引导的定语从句修饰先行词unskilled people
试题详解
32. A) Job security. A) 职业安全感。
B) Good labor relations. B) 愉快的劳资关系。
C) Challenging work. C) 挑战性的工作。
D) Attractive wages and benefits. D) 有吸引力的工资和利益。
【听音指导】预览选项中的关键词job security，labor relation，work，和wages and benefits可知，此篇短文主旨与工作有关，可初步推测与人们对工作的满足感有关。
【正确项分析】此题问的是主题，到底什么可以真正激励员工好好工作呢。原文Motivators, in contrast, include things such as having a challenging and interesting job, recognition and responsibility，连接词in contrast附近出现了答案，意为起到激励作用的东西包括工作的挑战性和趣味性，以及工作中需承担的责任即终获得的认可。所以选选项C，即挑战性的工作。
【干扰项分析】原文首句虽谈及选项A、B、D各项内容，但是but转折后全盘否定but one expert, Frederick Herzberg argued that such conditions do not motivate workers。故可全部排除。
33. A) Many tedious jobs continue to be done manually. A) 许多单调工作继续由手工做。
B) More and more unskilled workers will lose jobs. B) 越来越多的非技术工人将失业。
C) Computers will change the nature of many jobs. C) 电脑将改变很多工作性质。
D) Boring jobs will gradually be made enjoyable. D) 无聊的工作将变得快乐。
【听音指导】从选项内容可知，本题考查的是工作的性质，应注意关键提示词—tedious，unskilled and lose job，computer和boring and enjoyable。
【正确项分析】此题问到作者对电脑信息时代总结了什么。从原文中However, even with the development of computers and robotics, there’re always plenty of boring, repetitive and mechanical jobs and lots of unskilled people who have to do them.，连接词however后出现了答案。意为，尽管电脑和机器人技术不断发展，还是存在无聊的、重复的、机械性的工作，需要人力完成，对应到正确答案A选项中的tedious以及manually。
34. A) Offer them chances of promotion. A) 提供给他们晋升机会。
B) Improve their working conditions. B) 改善他们的工作条件。
C) Encourage them to compete with each other. C) 鼓励他们相互竞争。
D) Give them responsibilities as part of a team. D) 给他们责任，让他们成为团队一部分。
【听音指导】此题为一细节题。选项B与其他三项明显不同，可初步排除。听音时，注意选项中的promotion，compete和team。
【正确项分析】原文中激励超市员工工作是个案，但是问题本身针对的是总结性的答案。即出现在for example前的总结句：Give them some responsibilities, not as individuals, but as a part of a team。but后强调的是team，正确答案为选项D。
35. A) They will not bring real benefits to the staff. A) 他们将不能给员工带来真正利益。
B) They concern a small number of people only. B) 他们与少数人相关。
C) They are arbitrarily set by the administrators. C) 是管理人员随意制定的。本文来源:考试大网
D) They are beyond the control of ordinary workers. D) 他们超出了普通工人的控制。
【听音指导】首先意识到后一题的答案应在文章结束前几句找，由各选项可知，所描述的对象并不是积极的，而是有负面影响的。
【正确项分析】为什么金钱诱惑刺激不了工作热情，答案出现在结尾前30秒处，即Such values are more likely to motivate workers than financial targets which automatically only concern a few people，意为团队精神更能激起工作热情，因为金钱利益终只会与团队中的个别人相关。答案为选项B。
原文及译文
It’s logical to suppose that things like good labor relations, good working conditions, good wages and benefits and job security motivate workers, but one expert, Frederick Herzberg argued that such conditions do not motivate workers. They are merely satisfiers. Motivators, in contrast, include things such as having a challenging and interesting job, recognition and responsibility. However, even with the development of computers and robotics, there’re always plenty of boring, repetitive and mechanical jobs and lots of unskilled people who have to do them. So how do managers motivate people in such jobs? One solution is to give them some responsibilities, not as individuals, but as a team. For example, some supermarkets combine office staff, the people who fill the shelves, and the people who work at the checkout into a team, and let them decide what product lines to stock, how to display them and so on. Many people now talk about the importance of a company’s shared values or culture with which all the staff can identify, for example, being the best hotel chain, or making the best, the most user-friendly or the most reliable products in a particular field. Such values are more likely to motivate workers than financial targets which ultimately only concern a few people. Unfortunately, there’s only a limited number of such goals to go around and by definition, not all the competing companies in an industry can seriously play in to be the best.
32: What can actually motivate workers according to Frederick Herzberg?
33: What does the speaker say about jobs in the computer era?
34: What do some supermarkets do to motivate employees?
35: Why does the speaker say financial targets are less likely to motivate workers?
认为良好的劳资关系、愉悦的工作环境、较高的工资和福利待遇、工作安全性好能够激励员工，这是完全符合逻辑的。然而，专家弗洛迪克•赫兹伯格认为这些条件并不能激励员工，只是让员工得到满足的物质条件而已。相反，激励因素包括挑战性和趣味性的工作、认可和责任等。然而，即使随着计算机技术和机器人技术的发展，仍有大量无聊的、重复的和机械的工作，并且还必须有大量做这些工作的非技术人员。所以管理人员如何激励从事这种工作的人呢? 一种解决办法就是让他们承担责任，不是作为个人，而是作为团队。例如，有些超市把办公室人员、填货人和收银员编成一组，让他们决定进什么货、产品如何陈列等。现在很多人在谈论员工认同的公司的价值观和公司文化的重要性，如怎样成为的旅馆连锁，或在某一特定领域做的，用户亲善的或者可靠的产品。这样的价值观比那些只与少数人有关的财务目标更有可能激励员工。不幸的是，只有个别公司才会有这样的目标，当然，并不是所有的竞争公司在业界都能做成的。
27. 科学家们发现关于木卫二的什么信息?
28. 近，科学家就生命的形成了解到什么?
Passage Two
篇章结构
本篇讲述医生发现用纸记录下的东西比口语交流的信息更加准确和稳定。问题源自一位医生在对一个孩子的家庭口述交待了出院后的注意事项之后，发现这些亲属们竟然记不清到底医生讲了些什么，于是医生决定在以后交待注意事项的时候要把这些内容全印成纸质的东西，因为纸质的东西比口语更可靠。
词汇点拨
suffer v. 遭受;confusing a. 令人迷惑的;episode n. 插曲;version n. 版本;challenge v. 挑战
话题词汇
context n. 上下文
physician n. 内科医生
recover v. 恢复
stability n. 稳定性
act out 表演出来
emergency room 急诊室
oral communication 口头交际
tailored to 定制的
难句解析
1. Also listening to her were a half a dozen other family members.
【解析】此句为倒装句，强调listening to her，主语为a half a dozen other family members。正常语序为：A half a dozen other family members were also listening to her.
2. All of them had heard the simple instructions I have given just a few hours before, but they have three or four different versions.
【解析】本句两分句由连词but连接，had heard为过去完成时，表示在家人问玛雅医生之前就发生了此动作。I have given just a few hours before做定语修饰the simple instructions，省略连接词that。
试题详解
29. A) Whether they should take the child home. A) 他们是否应该将孩子带回家。
B) What Dr. Mayer’s instructions exactly were. B) 玛雅医生的医嘱到底是什么。
C) Who should take care of the child at home. C) 谁在家照顾孩子。
D) When the child would completely recover. D) 什么时候这个孩子能完全恢复。
【听音指导】浏览四个选项，应注意到都为wh-开头的疑问词，且提到了医生和孩子，take care of 以及recover，可初步推测此题涉及的场景为医院，病人为孩子。
【正确项分析】问题为孩子的家人因为什么而争论，原文为the family asked her to settle an argument they’d been having over exactly what advice she had given，意为亲属们就医生到底讲过什么建议争论不休，问医生如何解决。选项B中的instructions与原文的advice同义，选项B正确。
30. A) She encourages them to ask questions when in doubt. A) 她鼓励他们拿不准时就提问题。
B) She makes them write down all her instructions. B) 她让他们记下她的医嘱。
C) She has them act out what they are to do at home. C) 她让他们把将在家里做的事情表演出来。
D) She asks them to repeat what are supposed to do. D) 她让他们复述要做的事。
【听音指导】由题的选项可很有把握地推测she指代的是Doctor Myer，而与医生相对的多半为病人。注意关键词ask question，write down，act out和repeat。
【正确项分析】玛雅医生如何确定病人完全明白了自己的建议呢?原文为She asks them to tell her what they think they are supposed to do，原文的 tell her与选项D中的关键词repeat一致，选项D为正确答案，
31. A) It lacks the stability of the printed word. A) 它缺乏印刷体的稳定性。
B) It contains many grammatical errors. B) 它包含许多语法错误。
C) It is heavily dependent on the context. C) 它十分依赖上下文语境。
D) It facilitates interpersonal communication. D) 它有助于人际交往。
【听音指导】本题为短文后一题，应在文章后出现。需要注意关键字stability，errors，context和communication。
【正确项分析】此题是典型的篇章问题考法。答案出现在结尾处，问题是作者对于人类口语交流 (human speech) 总结了什么。原文为human speech lacks the stability and permanence of the printed word，与选项A一致。
原文及译文
In her early days as an emergency room physician, Doctor Joanna Mayer treated a child who had suffered a second degree burn. After the child had been treated and was being prepared for discharge, Doctor Mayer talked to the parents about how they should care for the child at home. Also listening to her were a half a dozen other family members. A few hours later, when she came to say goodbye, the family asked her to settle an argument they’d been having over exactly what advice she had given. “As I talked to them, I was amazed.” she said, “All of them had heard the simple instructions I have given just a few hours before, but they have three or four different versions. The most basic details were unclear and confusing. I was surprised, because these were intelligent people.” This episode gave Doctor Mayer her first clue to something every doctor learns sooner or later---- most people just don’t listen very well.
Nowadays, she says she repeats her instructions, and even conducts a reality check with some patients. She asks them to tell her what they think they are supposed to do. She also provides take-home sheets which are computer printouts tailored to the patients’ situation. Doc. Mayer’s listeners are not unusual. When new or difficult material is presented, almost all listeners are faced with a challenge because human speech lacks the stability and permanence of the printed word. Oral communication is fast-moving and impermanent.
29. What did the child’s family members argue about in the hospital?来源：考试大
30. What does Doc. Mayer do to insure her patients understand her instructions?
31. What does the speaker say about human speech?
乔安娜•玛雅是一名急诊室医生。早年，她曾医治了一名二度烧伤的孩子。这个孩子接受完治疗准备出院时，玛雅医生告诉孩子父母在家如何照顾孩子，在场的还有六位家庭其他成员。几小时后，当她来与孩子再见的时候，孩子一家请她解决争论，他们一直争论她的医嘱到底是什么。“因为我已经告诉过他们，所以我很惊讶。”她说，“他们所有的人都在短短几小时前听到了我给出的简单的医嘱，但是他们有三、四个不同的版本。基本的细节都不清楚且很困惑。我很吃惊，因为这些是聪明人。”这一段插曲给了玛雅医生个线索，而这迟早每个医生都会懂得，即大多数人听的不准确。
如今，玛雅说她反复重复医嘱，甚至对一些病人进行现场核查。她要他们告诉她他们应该做的事。她还根据病人的情况提供可带回家的打印文本。玛雅医生的听众都是正常人。当面对新资料或难度较大的资料时，几乎所有的听众都会面临挑战，因为人类口语缺乏书面文字的稳定性和性。口头交流速度快但持续时间短。
29. 孩子的家庭成员在医院里争论的是什么?
30. 为确保病人明白她的医嘱，玛雅医生做了什么?
31. 说话者如何评述人类口语?
Passage Three
篇章结构
此篇讲的是商务工作中对员工的激励机制。主要内容为公司对员工的激励机制并非是人们通常以为的工资或者工作环境，而是工作中的挑战。
词汇点拨
challenging a. 挑战性的;logical a. 合理的;manually ad. 手动地;identify v. 认同;tedious a. 单调的，沉闷的
话题词汇
arbitrarily ad. 专横地
mechanical a. 机械的
robotics n. 机器人学
by definition 当然
job security 职业安全感
labor relations 劳资关系
难句解析
1. It’s logical to suppose that things like good labor relations, good working conditions, good wages and benefits and job security motivate workers, but one expert, Frederick Herzberg argued that such conditions do not motivate workers.
【解析】此句结构是由转折连词but引导的两个分句。前面一个分句中，it做形式主语，后面的不定式to suppose是真正主语。That引导宾语从句，介词like以及其引导内容做things的后置定语。后面一个分句中，one expert 与Frederick Herzberg为同位语，that后引导宾语从句。
2. However, even with the development of computers and robotics, there’re always plenty of boring, repetitive and mechanical jobs and lots of unskilled people who have to do them.
【解析】本句主句为there be 句型，常见的短语with the development of作时间状语，意为“随着……的发展”。jobs和people为表语，三个并列形容词boring， repetitive 和 mechanical一起修饰jobs，who引导的定语从句修饰先行词unskilled people
试题详解
32. A) Job security. A) 职业安全感。
B) Good labor relations. B) 愉快的劳资关系。
C) Challenging work. C) 挑战性的工作。
D) Attractive wages and benefits. D) 有吸引力的工资和利益。
【听音指导】预览选项中的关键词job security，labor relation，work，和wages and benefits可知，此篇短文主旨与工作有关，可初步推测与人们对工作的满足感有关。
【正确项分析】此题问的是主题，到底什么可以真正激励员工好好工作呢。原文Motivators, in contrast, include things such as having a challenging and interesting job, recognition and responsibility，连接词in contrast附近出现了答案，意为起到激励作用的东西包括工作的挑战性和趣味性，以及工作中需承担的责任即终获得的认可。所以选选项C，即挑战性的工作。
【干扰项分析】原文首句虽谈及选项A、B、D各项内容，但是but转折后全盘否定but one expert, Frederick Herzberg argued that such conditions do not motivate workers。故可全部排除。
33. A) Many tedious jobs continue to be done manually. A) 许多单调工作继续由手工做。
B) More and more unskilled workers will lose jobs. B) 越来越多的非技术工人将失业。
C) Computers will change the nature of many jobs. C) 电脑将改变很多工作性质。
D) Boring jobs will gradually be made enjoyable. D) 无聊的工作将变得快乐。
【听音指导】从选项内容可知，本题考查的是工作的性质，应注意关键提示词—tedious，unskilled and lose job，computer和boring and enjoyable。
【正确项分析】此题问到作者对电脑信息时代总结了什么。从原文中However, even with the development of computers and robotics, there’re always plenty of boring, repetitive and mechanical jobs and lots of unskilled people who have to do them.，连接词however后出现了答案。意为，尽管电脑和机器人技术不断发展，还是存在无聊的、重复的、机械性的工作，需要人力完成，对应到正确答案A选项中的tedious以及manually。
34. A) Offer them chances of promotion. A) 提供给他们晋升机会。
B) Improve their working conditions. B) 改善他们的工作条件。
C) Encourage them to compete with each other. C) 鼓励他们相互竞争。
D) Give them responsibilities as part of a team. D) 给他们责任，让他们成为团队一部分。
【听音指导】此题为一细节题。选项B与其他三项明显不同，可初步排除。听音时，注意选项中的promotion，compete和team。
【正确项分析】原文中激励超市员工工作是个案，但是问题本身针对的是总结性的答案。即出现在for example前的总结句：Give them some responsibilities, not as individuals, but as a part of a team。but后强调的是team，正确答案为选项D。
35. A) They will not bring real benefits to the staff. A) 他们将不能给员工带来真正利益。
B) They concern a small number of people only. B) 他们与少数人相关。
C) They are arbitrarily set by the administrators. C) 是管理人员随意制定的。本文来源:考试大网
D) They are beyond the control of ordinary workers. D) 他们超出了普通工人的控制。
【听音指导】首先意识到后一题的答案应在文章结束前几句找，由各选项可知，所描述的对象并不是积极的，而是有负面影响的。
【正确项分析】为什么金钱诱惑刺激不了工作热情，答案出现在结尾前30秒处，即Such values are more likely to motivate workers than financial targets which automatically only concern a few people，意为团队精神更能激起工作热情，因为金钱利益终只会与团队中的个别人相关。答案为选项B。
原文及译文
It’s logical to suppose that things like good labor relations, good working conditions, good wages and benefits and job security motivate workers, but one expert, Frederick Herzberg argued that such conditions do not motivate workers. They are merely satisfiers. Motivators, in contrast, include things such as having a challenging and interesting job, recognition and responsibility. However, even with the development of computers and robotics, there’re always plenty of boring, repetitive and mechanical jobs and lots of unskilled people who have to do them. So how do managers motivate people in such jobs? One solution is to give them some responsibilities, not as individuals, but as a team. For example, some supermarkets combine office staff, the people who fill the shelves, and the people who work at the checkout into a team, and let them decide what product lines to stock, how to display them and so on. Many people now talk about the importance of a company’s shared values or culture with which all the staff can identify, for example, being the best hotel chain, or making the best, the most user-friendly or the most reliable products in a particular field. Such values are more likely to motivate workers than financial targets which ultimately only concern a few people. Unfortunately, there’s only a limited number of such goals to go around and by definition, not all the competing companies in an industry can seriously play in to be the best.
32: What can actually motivate workers according to Frederick Herzberg?
33: What does the speaker say about jobs in the computer era?
34: What do some supermarkets do to motivate employees?
35: Why does the speaker say financial targets are less likely to motivate workers?
认为良好的劳资关系、愉悦的工作环境、较高的工资和福利待遇、工作安全性好能够激励员工，这是完全符合逻辑的。然而，专家弗洛迪克•赫兹伯格认为这些条件并不能激励员工，只是让员工得到满足的物质条件而已。相反，激励因素包括挑战性和趣味性的工作、认可和责任等。然而，即使随着计算机技术和机器人技术的发展，仍有大量无聊的、重复的和机械的工作，并且还必须有大量做这些工作的非技术人员。所以管理人员如何激励从事这种工作的人呢? 一种解决办法就是让他们承担责任，不是作为个人，而是作为团队。例如，有些超市把办公室人员、填货人和收银员编成一组，让他们决定进什么货、产品如何陈列等。现在很多人在谈论员工认同的公司的价值观和公司文化的重要性，如怎样成为的旅馆连锁，或在某一特定领域做的，用户亲善的或者可靠的产品。这样的价值观比那些只与少数人有关的财务目标更有可能激励员工。不幸的是，只有个别公司才会有这样的目标，当然，并不是所有的竞争公司在业界都能做成的。
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